Manhattan Community Board 1, New York County, New York City, New York, United States of America
Manhattan Community Board 1, New York County, New York City, New York, United States of America
Latitude: 40.714268
40° 42′ 51.365 » N
Longitude: -74.005974
-74° 0′ 21.506 » E
Heure locale: 04:07 (26.02.2023) : (America/New_York)
Trajet par vol:
3.963,24
km
(5h 9min)
La distance de vol entre les aéroports les plus proches New-York (LGA) et Los-Angeles (LAX) est de 3.963,24 km. Le temps de vol sera approximativement de 5h 9min. Trajets aériens similaires : LGA → SNA , LGA → ONT , LGA → SAN , LGA → TIJ , EWR → LAX
Relèvement: 259,26° (W)
Le relèvement initial du trajet entre New-York et Los-Angeles est de 259,26° et la direction indiquée par la boussole est W.
Le point médian géographique entre New-York et Los-Angeles se situe à 1.967,87 km de distance entre les deux points, le relèvement est de 259,26°.Il est situé ici : United States of America, Kansas, Clay County.
Distance:
3.935,74
km
La distance la plus courte (à vol d’oiseau) entre New-York et Los-Angeles est de 3.935,74 km.
Trajet par route:
—
(
–
)
D’après le planificateur d’itinéraire, le trajet le plus court entre New-York et Los-Angeles est de . Le temps de conduite sera approximativement de . Le point médian du trajet se trouve aux coordonnées suivantes : .
Décalage horaire: -3h
Le décalage horaire entre New-York (America/New_York) et Los-Angeles (America/Los_Angeles) est de -3 heures. Cela signifie qu’il est actuellement 04:07 (26.02.2023) à New-York et 01:07 (26.02.2023) à Los-Angeles.
Los Angeles, Los Angeles County, California, United States of America
Los Angeles, Los Angeles County, California, United States of America
Latitude: 34.052235
34° 3′ 8.046 » N
Longitude: -118.243683
-118° 14′ 37.259 » E
Heure locale: 01:07 (26.02.2023) : (America/Los_Angeles)
Trajet par vol:
3.955,20
km
(5h 9min)
La distance de vol entre les aéroports les plus proches Los-Angeles (LAX) et New-York (LGA) est de 3.955,20 km. Le temps de vol sera approximativement de 5h 9min. Trajets aériens similaires : LAX → EWR , LAX → JFK , LAX → PHL , LAX → BDL , SNA → LGA
Relèvement: 79,26° (E)
Le relèvement initial du trajet entre Los-Angeles et New-York est de 79,26° et la direction indiquée par la boussole est E.
Le point médian géographique entre Los-Angeles et New-York se situe à 1.967,87 km de distance entre les deux points, le relèvement est de 79,26°.Il est situé ici : United States of America, Kansas, Clay County.
Distance:
3.935,74
km
La distance la plus courte (à vol d’oiseau) entre Los-Angeles et New-York est de 3.935,74 km.
Trajet par route:
—
(
–
)
D’après le planificateur d’itinéraire, le trajet le plus court entre Los-Angeles et New-York est de . Le temps de conduite sera approximativement de . Le point médian du trajet se trouve aux coordonnées suivantes : .
Décalage horaire: 3h
Le décalage horaire entre Los-Angeles (America/Los_Angeles) et New-York (America/New_York) est de 3 heures. Cela signifie qu’il est actuellement 01:07 (26.02.2023) à Los-Angeles et 04:07 (26.02.2023) à New-York.
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Zzz
Bon vol au global mais du cafouillage dans la gestion des coffres à bagage avec un manque de contrôle de la part de l’équipage.
Points positifs :
« Ok crew, not the best planes and service but good enough to get from A to B. Was I happy with the flight? No, will I use them again? If the price is right for sure. »
Points négatifs :
« Friendlier crew and better service »
Points positifs :
« Yes »
Points négatifs :
« Yes. »
Points positifs :
« Easy flight, no hassle, pleasant staff »
Points négatifs :
« Plane was old and tired. Food choices very limited. »
Points positifs :
« Seat didn’t stay in reclined position and didn’t recline all the way. No foot rest. Ridiculous for first class. Delayed flight. Almost no food. Bizarre entertainment system. They couldn’t find my frequent flier number to add it to my trip. »
Points négatifs :
« See above »
Points négatifs :
« Would’ve like tv screens and not have to watch on my phone »
Points négatifs :
« Great service. Wish we flew Alaska both ways instead of United ☹️ »
Points positifs :
« The crew was IMPECCABLE. Peggy, John, and Kristin are true professionals with the utmost sincerity and kindness, that is extremely appreciated during travel. »
Points négatifs :
« The Newark airport staff was rude and made us, as passengers, feel like we were an inconvenience to them as we were going through security. Not sure if this is just the “east coast” mentality, but we could have done without the attitude when just trying to get into the TSA Precheck line. »
Points négatifs :
« Prise pour charger mon téléphone durant le vol »
Points positifs :
« Friendly crew. »
Points négatifs :
« Bathroom could always improve. »
Points positifs :
« Entertainment options »
Points négatifs :
« Services »
Points positifs :
« It »
Points positifs :
« Lots of dessert! Really nice crew, they helped me figure out why my feet were swelling. »
Points négatifs :
« Sleep aids and a bed in economy class! Otherwise it was lovely »
Points positifs :
« I liked the free biscuits, the free drinks, the leg room, the overhead room, and the three bathrooms. »
Points négatifs :
« I would have liked free WiFi. »
Points négatifs :
« Smallest, tightest, poorly designed seating ever! Extremely uncomfortable seating. Alaska airlines charges extra for virtually everything. Flight was delayed multiple times (non weather). The ticket wasn’t cheap but was lower-priced then competitors at that particular moment on short notice. »
Points négatifs :
« Someone took my son’s carry on bag »
Points négatifs :
« I really wish you guys told me that in permium seating that the snacks you guys offer had nuts. You guys up sold me by telling me how much I’m going to enjoy the free drinks and snacks on the phone. So I said screw these people seemed nice and not pushy. Very upset that this wasn’t giving to me. »
Points positifs :
« The inflight movie/tv selection was fabulous! »
Points négatifs :
« LAX airport plane docking took 30 minutes and not enough information to get to International Terminal. »
Points positifs :
« Nothing I can think of at the moment. »
Points négatifs :
« I didn’t like anyt of it. »
Points positifs :
« Space respectful service. United should take lessons. American and Alaska airline far superior to the crowding herding hostile staff of United. »
Points négatifs :
« Nothing »
Points positifs :
« Accurate assessment of flight time. »
Points négatifs :
« Small space and I am only 120 lbs. »
Points positifs :
« Crew. Punctuality. Drink Service Frequency. »
Points négatifs :
« Didn’t discover until mid air that app needed to watch in flight entertainment via phone/laptop had to be downloaded before take off. Also would have appreciated staff asking the family of 10 (7 small children, 3 adults) to be more courteous of surrounding patrons »
Points positifs :
« Great service and flight crew! »
Points négatifs :
« The turbulence was the only thing that sucked! »
Points positifs :
« great landing »
Points positifs :
« I like the idea of allowing pre-boating for families with small children or elderly parents to some extent »
Points négatifs :
« I did not like that the airline allowed more than 1-2 people to accompany 1 small child when pre-boarding. I happened to be able to go in with the general boarding but was one of those who was first in line within this group. My seat which was 5C already had no overheard room!!! It appears that 1 child was accompanied by 4 adults when they pre-boarded and in addition to their carry-ons, they put their foldable stroller, backpacks and totes in the overhead bin!! The airline announced a request for people to leave the overhead bin spaces for bigger carryons but does not enforce it. Flight attendants should not feel uncomfortable actually asking to whom the backpack or tote belong to and tell passengers to put those under their seats. Somehow, passengers need to be educated on proper etiquette. Also, pre-boarding should only allow 1-2 people to accompany a child or an elderly person. Pre-boarding should not be taken advantage of by all adults traveling with those needing it. »
Points positifs :
« First time chose this airline, Fast boarding, Smooth flight, very freindly personal, excellent entertainment options, comfortable seats »
Points positifs :
« That we took off on time and landed early »
Points négatifs :
« Seating was cramped »
Points négatifs :
« In the SF airport, your crew accepted me to pay for $25 for putting my suitcase into the plane. But then, she mentioned that the flight was delayed and there was no way that I can made my connection from LA to Indianaplis. So I was given a boarding pass with my suitcase ($25 paid) only to LA. The front desk asked me to try other ways when I arrived LA to see what can be done. When I entered into the gate, your CS changed my flight to UA after I have presented my case. However, I had to pull the suitcase out from Alaska, paid another $25 to United and started the trip all over again. All the while, your crews expected me (an alien from Asia) that I should have known every thing get it through, or to claim my suitcase charges. I am really disappointed for the lack of understanding. To you, it may be something happened so common everyday. To me, I was totally lost to handle this. »
Points positifs :
« The festive yet relaxing lighting during boatding, the great in flight movies, the friendly helpful staff, our generous legroom, the comfier than usual seats, the food ordering system. »
Points négatifs :
« The food quality could be improved with some more organic options. »
Points négatifs :
« Auxiliary generator broken so plan got hot very quickly. Flight was 2.5 hrs delayed due to another mechanical failure. And then once we were in air they generously notified us that the WiFi was broken. Utter garbage. »
Points négatifs :
« There were no vegetarian/vegan options for meals. In 2018 it’s unnacceptable to have ZERO veggie options, especially on a flight to LA. Come on! I ended up having to pay for 2 meals that I could only eat parts of. And it took more than 1 HOUR for them to bring me these meals. I’ve never had to wait more than 5 mins for a meal, that I PAID for, to be delivered to my seat. I was starving, forced to waste money on meals I couldn’t fully eat AND had to wait over an HOUR to receive them. I am beyond disappointed. »
Points négatifs :
« I had planned to arrive to California by 9 but didn’t get there until 11 »
Points positifs :
« Best flight ever. Order from seat. Free movies. Nicest flight attendants. Arrived early. I wish every flight were like this! »
Points positifs :
« I didn’t know what to expect but I had an excellent trip. Enough leg room for a five hour flight. The entertainment was excellent, many choices of movies. No food was provided, you have to pay for any food or snack. You are given a cup of soda not the whole can. But I came prepared with food and drink. Overall, very good airline! »
Points négatifs :
« No food or snack are provided unless you purchase it! »
Points positifs :
« Seats were comfortable and free entertainment was available. Quick and easy boarding with my 2yo and rest of family. Food for purchase was also good Flight attendants were very helpful and accommodating »
Points négatifs :
« No headphones, not even for purchase… and we were not told about this until we left the gate.AND no CC for any movie Air smelled like jet fuel for a good 10 min when we were at departure and arrival gate one bathroom was covered in feces (literally) so the other 2 were always in use. There was also no announcement made stating there would be no more drink or good service after a certain point »
Points positifs :
« …but I upgraded to premium and it’s got more offerings than other airlines, like alcoholic drinks, but… »
Points négatifs :
« 1. Flight delays. My fam flew a week ago with a 2 hour delay so this may be par for the course. 2. WiFi was out. If you’re gonna try to differentiate yourself then make sure that differentiating factor works flawlessly. 3. Seat wouldn’t recline. In Premium seating, which people choose for better comfort, make sure they can get it. »
Points positifs :
« Ordering everything thru the computer screen. »
Points positifs :
« I lost for the second time money for bad reservation. And nobody want to do something! I will never use it again! never! »
Points positifs :
« Crew was amazing, so friendly and down to earth. Great customer service. Make flight attendant, Stan, I think, was great! »
Points négatifs :
« One bathroom was out of order for the flight. Food and drink ordering didn’t work. »
Points positifs :
« rien »
Points négatifs :
« j’ai pour la deuxième et dernière fois eu une mauvaise expérience en achetant pour la deuxième fois via votre site. c’est un scandale! Et le service après vente s’en fou! C’est la deuxième fois que j’achète sur ce site et ls vols sont pas bons! Bien sur personne ne va rien faire et j’ai encore une fois payer plus cher et perdu mon bille. C’est bien la dernière fois que j’utilise kayak. je vais faire partout les commentaires sur tous les sites Yelp.com google.com tripadvisor.com etc. pour que tout le monde évite ce site! »
Points positifs :
« A little confused they gave us a virgin America plane but having a movie selection at our disposal and drinks it was excellent »
Points négatifs :
« Our flight was 30 min behind, then after boarding it took a while to take off and then when landing it took a while to de plane. Probably not Alaska’s fault »
Points positifs :
« The entertainment was fantastic. »
Points négatifs :
« It was freezing cold and they didn’t have any blankets. It was about 90 degrees outside so most of the passengers weren’t dressed did the frigid temperatures inside. »
Points positifs :
« Not much to like this time around »
Points négatifs :
« Boarding attendants announced that the flight was delayed just 10 minutes before boarding time because of weather. Flight was from Seattle to Los Angeles and the weather was clear on the flight path. Two hours later, an announcement was made that it was actually because of congestion at the airport (poor planning) and yet, they did not offer anything to the passengers for the inconvenience. We boarded the plane two hours late, only to sit on the tarmac for another 40 minutes. This situation could have been handled so much better by Alaska Airlines. »
Points positifs :
« Plane was a little warm, air didn’t work great, also delayed on the runway for about 45 minutes before takeoff »
Points négatifs :
« They delay on the runway »
Points négatifs :
« Was told by TSA in los angeles that alaska airlines had selected me for an ssss on my boarding passes was checked in loreto on a 5 minute search had no carry ons went quick When in Los Angeles went thru customs and immigration no problem however when i got to security they checked my passport and said i had to have further screening had to stand 25 minutes waiting for tsa officer to take me through the line officer showed up finally they patted me down checked for nitrates took picture of my passport than sent me to gate While it was boarding had alaska agent make smart ellic comment about ssss on my boarding pass made it to Seattle than was going to take wenatchee flight gate agent said he needed all my previous boarding passes for loreto and Lax i said i threw them away he said well i will have to send you back through security here in seattle i told him i dont have enough time to make my flight he said you must have known there was Trouble my wenatchee flight fortunately had no ssss on it made my flight very long story short i will avoid alaska airlines next time. »
Points négatifs :
« No entertainment »
Points positifs :
« I always enjoy flying with Alaska. The crews are generally nice and the leather seats are comfortable, even in cattle class. I like that they often give out the Biscoff biscuits, yum. I had lots of room on several of my flights, on one of them I had an entire row to myself, which was awesome. »
Points négatifs :
« The fact that even on 5+ hour-long flights they still charge for the food is a little silly to me. But maybe that’s how they all do these days. Still, it’s unfortunate, or, it might have been nice to have more than one snack served up on such a long flight. The wifi is a little hard to maneuver, even with an instruction card. The Go-go inflight thing is cool, but they don’t really advertise that you need to download the app while you’re still on the ground…which they should advertise in their concourses or something. »
Absolutely ridiculous from start to end.
Points positifs :
« I love JetBlue service and the crew. Every time. »
Points positifs :
« Todo fue muy bien exelente »
Points positifs :
« Flew Mint … great experience & worth it! Crew was great! »
Points négatifs :
« Although the space around the seat is acceptable, the seats bottoms are horrible. It feels like sitting on a bench seat. It really needs more cushion. »
Points positifs :
« Ryan the Mint class attendant was amazing »
Points négatifs :
« The cod was … fishy »
Points positifs :
« Check in process was smooth »
Points négatifs :
« The temperature on the plane was hot, multiple customers had informed the crew but they were unable to change it. It was an old plane and needs updating. »
Points positifs :
« Raine was absoultely wonderful! She is the sweetest flight attendant! »
Points négatifs :
« Airlines are so cheap nowadays that JetBlue was charging $4 for headphones. Come on! I PAID for that entertainment. It’s shameful to be charging for every little thing. »
Points positifs :
« I really like that JB offers entertainment especially having newly released movies. The planes look new and I like the ambient lights. The best part is the legroom that it’s quite large comparing to other airlines without paying additional. »
Points négatifs :
« The seats are not the greatest by comfort. »
Points positifs :
« Crew was great, food was good. Flight over wonderful. »
Points négatifs :
« Nothing »
Points positifs :
« Aircraft nice, clean and modern »
Points négatifs :
« Entertainment had technical issues. »
Points positifs :
« Great crew. Extra space seats are worth it. They added another flavor of pop chips! »
Points négatifs :
« I wish there were more movies offered. I love that they are there and there is live tv-but that offering could be improved. »
Points positifs :
« The Agents at the counter in the terminal gate were courteous. »
Points négatifs :
« My flight was delayed because an attendant had to be swapped out, then the replacement was stuck in traffic for an hour (why not have all attendants ready on-airport?). Comically, we taxied on the runway for over an hour, which caused more delays with the plane needing to be de-iced. Figured I’d put all that behind me, but then the flight experienced one of the worst turbulences I’ve been in. We jerked through the skies many times, and the pilots weren’t reassuring. Thankfully we landed okay, but not after being late by multiple hours. Also, JetBlue needs to invest in its planes, esp. its Couch section. I felt like a pretzel with on room to breathe. »
Points positifs :
« I slept a lot, there is more space than most planes »
Points négatifs :
« We were delayed by 3 hours, the flight had so much turbulence throughout, no water was passed out during our delay, in fact, it took way too long for beverages. When I boarded and settled in, a flight attendant was crushing Ice for about 30 minutes and the flight crew in the back was really loud during the flight when most of us were trying to sleep. »
Points négatifs :
« My main comment is that the wi-fi didn’t work for all passengers. One of the reasons I flew this airline was because they promise reliable wi-fi on the flight and despite multiple attempts to troubleshoot, it never worked. »
Points positifs :
« Crew was very pleasant and helpful »
Points positifs :
« Missed flight gate changed not enough notice »
Points négatifs :
« Gate changed not enough notice missed flight »
Points positifs :
« I like jetblue, everything is excellent,. »
Points positifs :
« Easy going boarding, easy going staff, excellent amenities with personal large size video screen, elegant cabin with cool blue light and with accessible self-serving snacks and drinks and just overall very clean modern plane »
Points négatifs :
« All the other airlines »
Points positifs :
« On time flight. No issues at all during the flight »
Points négatifs :
« None »
Points positifs :
« Pretty average JetBlue flight. I love the direct TV and wifi »
Points négatifs :
« Annoying and time consuming to discover that I couldn’t check in for my flight anywhere besides the counter at JFK because I had two layovers and that JetBlue and Hawaiian had completely different itineraries for me. And then when the flight attendant who checked me in mocked my 2 layover itinerary and said there was a direct flight to HNL from JFK leaving later that morning, she at least could have tried to sell me a seat on that flight, rather than rudely laugh at me “I guess you can only do what you can do” like I was too poor or something. That was annoying. I’m bored of the JetBlue snack selection it’s been the same for years. »
Points négatifs :
« the plane was so cold that many passengers complained and they didnt have blankets not did the turn the air down. I was so cold I couldnt find a comfortable poisiton and I was already wearing a jacket and long pants. Passengers should never be exposed to such drastically cold temperatures and ignored despite complaints. »
Points négatifs :
« Over hour delay on runway. »
Points positifs :
« Cabin crew were great at looking after us and we had plenty of legroom in coach! »
Points négatifs :
« The entertainment selection was a bit limited and there was no wi-fi. »
Points positifs :
« Unpleasant. I requested some water, it arrived far too late. I stated I had diarrhea. The staff stated “Take your seat.” I stated I was under a doctors care for some injuries, I needed to be able to stretch my hip.” Once again the staff stated “take your seat.” The staff was rude, condescending, seemed annoyed and angry with having to do their job. I declare under penalty of perjury the formentioned is true and correct under the laws of the state of California. Karen Schuber »
Points négatifs :
« See above please. »
Points positifs :
« Nice snacks, offered several times during flight. Nice flight attendants. »
Points négatifs :
« Seats barely recline, very little leg room, uncomfortable seat. »
Points positifs :
« we ended up getting upgraded to seats with more leg room. the crew was very nice and accommodating! »
Points positifs :
« DirectTV and snacks. »
Points positifs :
« Nothing only wifi was there …rest everything pathetic »
Points négatifs :
« Our whole baggage cane out broken »
Points positifs :
« Very smooth pleasant flight »
Points positifs :
« Literally the worst flight I’ve ever been on in my life. »
Points négatifs :
« We were seated behind a woman who brought a sick cat into the flight. The stench of cat feces was overwhelming. When we addressed it with the staff, they were incredibly rude. I also shared that I had a very significant cat allergy. The staff continued to be incredibly rude, and eventually offered a single seat in the back, which would not accommodate the two of us. The woman next to us also expressed her extreme discomfort and was condescended and disrespected, as well. Shocking, miserable experience. »
Points positifs :
« entertainment and crew were top notch arrived ahead of schedule »
Points négatifs :
« i wish free meals were still offered »
Points négatifs :
« We were not told we’d be sitting next to a woman with a dog. It was highly offensive to sit and eat next to a dog that smelled and panted constantly, and would shed occasionally. Why not solve this problem by asking passengers when they book a seat if they do or don’t want to sit next to pets? Not everyone can do this since many have allergies. Also, this is not hygienic. Very unsatisfied. »
Points positifs :
« New plane with self service snacks and drinks. »
Points positifs :
« Courteous staff »
Points négatifs :
« Long delay in cold terminal »
Points positifs :
« Boarding was quick and easy, and they had lots of options for entertainment »
Points négatifs :
« The plane is very cramped. I am a very small person and I still felt like I couldn’t really move to get things under the seat in front of me. The crew also only came around with food once during the flight, and I happened to be sleeping then, so I didn not get a chance to have any food. »
Points positifs :
« Lots of legroom, courteous staff. »
Points positifs :
« I liked the staff because they kept checking on me to see if I was comfortable since I wasn’t feeling well. »
Points négatifs :
« I did not like it when they asked me If I wanted to wait for another plane until I felt better. When I really wanted them to asks how can we assist you and make sure your flight is well. »
Points négatifs :
« That we arrived 30 minutes early and had to taxi for 30 minutes until there was a gate. Annoying! »
Points négatifs :
« Tv not working both flights Food choices are very poor »
Points positifs :
« We boarded right on time and the boarding process was smooth. »
Points négatifs :
« Our flight was delayed three hours because of air conditioning malfunctioning on the plane. We sat on the tarmac for almost two and a half hours, and it must have been around 85 degrees on the plane. There was a lot of miscommunication about whether we would be switching aircraft. They finally told us to deplane because we were probably going to switch planes. After 15 minutes in the terminal, we reboarded the same plane. Got to LA 3 hours late so had to deal with horrible rush hour traffic, which we had hoped to avoid had we taken off on time. »
Points positifs :
« Food and drink provided on flight. That’s amazing! »
Points négatifs :
« Nothing 🙂 »
Points positifs :
« The entertainment system crashed three times and had to be rebooted which cause you to start everything over. When I use the Wi-Fi for the Amazon prime option it was very spotty and had to reload quite a bit during the flight from JFK to LAX. They are by Miss clean the staff was good but the entertainment system and the movie choices were very old and not really very interesting. »
Points positifs :
« Lots of leg room and good entertainment. »
Points positifs :
« great »
Points positifs :
« J’ai tout aimé »
Points négatifs :
« Avoir payer pour mes deux (2) mallette pas une seule mallette free »
Points positifs :
« Free food. »
Points négatifs :
« Wrong sandwich. Soggy sandwich. Sound was scratchy. Movies need closed caption option. »
Points négatifs :
« TSA held me up with a 30 minute bag check so I arrived for an 11:30 AM flight at 11:16 AM. I was told that because I was a minute late they wouldn’t let me on even though the plane was still in the runway and connected to the terminal. I asked to speak to a supervisor and the agent disappeared for 10 minutes while the plane took off. I then went to go speak to a customer service agent who wouldn’t even look at me while I spoke. She actually started listening to and talking with another agent while I was talking to her. Then when I was finished, she started arguing with me until another agent said « he’s not worth it. » JetBlue just lost my business. »
Points positifs :
« Jet Blue is always a great experience due in great part to your staff! I was running late. They accommodated. The flight was late but the checkin crew was stellar and kept us informed and in a great mood. Then the flight crew took it from there and they were, as always, true professionals. Thank you! »
Points positifs :
« The crew were okay. They were friendly. »
Points négatifs :
« We left about 45 minutes late and there was no communication from the pilot as to why. Also there must have been a short or something in the wiring for my t.v. because I would put it on a channel and it would change by itself. It was also difficult to scroll through the options on the screen. »
Écran ne fonctionnait pas …. Pas d’alternative
Température de la ventilation très basse.
Tout parfait
La disponibilité du service client kayak lorsque nous avons voulu faire une modification de nom sur le billet
Vol à l’heure. Personnel aimable. Repas corrects. J’ai pu choisir une place confortable moyennant un prix correct. Divertissements limités que écran individuel. Plutôt content du voyage avec cette compagnie
Repas disponibilité du personnel confort d’installation ponctualité
Parfait
Excellent
Je suis un Franco Americain de 63 ans residant aux US depuis 38+ ans. Apparement mon retour vers Miami a ete booké sans baggage !!!??? De toute evidence une grossiere et innacceptable erreur !!! Comment puis rentrer chez moi sans bagagge ??? Imaginez ma surprise quand Air France m’a informé au « checkin » que mon billet de retOur n’incluait pas un baggage et a refusé de me laisser embarquer avec ma valise de 21 kilos si je ne payais pas un » suplement de €60. A €960+ ce billet ne qualifie pas particulierement de billet « discount »!!!??? Pour compliquer les choses encore un peu plus suite a un traumatisant vol de picpokets dans le metro parisien qq jours avant mon retour je n’avais plus de carte bancaire. Depuis presque 40 ans de voyages entre mes 2 pays je n’ai jamais eu une experience plus desagreable et humiliante dans un aeroport. De retour en Floride a la maison je suis stressé triste humilié et terriblement deçu par ce dernier jour dans ma ville lumiere de naissance.
Points positifs :
« L’accueil et l’aimabilité du personnel qui laisse à désirer. Le confort est vraiment mauvais. Le dinner était vraiment léger. »
Points négatifs :
« La Nourriture, le personnel, le confort. »
Points positifs :
« Extra room and fast boarding »
Points négatifs :
« Food »
Points positifs :
« On schedule »
Points négatifs :
« Boarding crew not very friendly »
Points positifs :
« The crew was very nice »
Points négatifs :
« Everything else »
Points positifs :
« Crew was nice »
Points négatifs :
« Free food »
Points négatifs :
« Small plane, feels cramped »
Points positifs :
« The crew was amazing »
Points négatifs :
« Other travellers where rude »
Points positifs :
« Crew was nice »
Points négatifs :
« All tables in economy class are broken for both flights – tables sit on you lap. Plane is very old with very small tv screens »
Points positifs :
« Crew was extremely friendly »
Points négatifs :
« Cleaner window »
Points positifs :
« On time »
Points négatifs :
« Crew unfriendly. »
Points positifs :
« N/a »
Points négatifs :
« Explain why there’s over a 2 hour delay »
Points négatifs :
« Plane was too hot »
Points positifs :
« Équipage commercial chaleureux et efficace »
Points négatifs :
« Angle inclinaison des sièges de première »
Points positifs :
« Liaison quotidienne fiable »
Points négatifs :
« C’est un petit jet avec espace limité »
Points positifs :
« The crew »
Points négatifs :
« One free beer »
Points positifs :
« Crew was friendly »
Points négatifs :
« Food was not good »
Points négatifs :
« I really like more legs room and comfort and crew member were very good and helpful. Regarding food I say it’s just ok. »
Points négatifs :
« Tout »
Points négatifs :
« Le choix des films, la nourriture, l’information de vol sur la tablette »
Points positifs :
« Personnel courtois »
Points négatifs :
« 2h de retard … »
Points positifs :
« Zéro sourire! D’après moi, ils n’avaient pas envie de travailler ce matin… »
Points négatifs :
« Le wi-fi ne fonctionnait pas, aucun dvd, même pas de prise usb pour charger nos téléphone, siège très étroit! On pouvait dire quand le pilote ralentissait et accélérait tellement c’était fait brusquement! Rien à voir avec mes 2 premiers vol… »
Points positifs :
« L’horaire Respectée »
Points négatifs :
« Rafraîchissements peu de choix »
Points positifs :
« tout »
Points négatifs :
« le confort des sièges »
Points positifs :
« tout »
Points négatifs :
« le confort des sièges »
Points positifs :
« Vol retardé + Déglaçage + atttente sur le tarmac pour laisser atterrir un avion en priorité = Arrivé en retard pour le vol suivant = résultat attente de 4 heures à l’aéroport pour prendre le vol suivant. Départ de la maison 8:30 arrivé à destination 22:00 Montréal/Kansas!!! »
Points négatifs :
« Un autre transporteur!? »
Points positifs :
« The Delta crew was great. »
Points négatifs :
« I could not sleep on my return flight, as I am a woman travelling alone and I was seated next to a young man, when there were plenty of free seats in the rear, where some guys were spread out among 3 seats sleeping. »
Points positifs :
« Le personnel de Board a ete formidable. Le siege etait tres confortable »
Points positifs :
« Le choix de films »
Points négatifs :
« Pas beaucoup d espaces, personnel peu sympathique, écran qui ne marchait pas bien du tout (avance rapide sans demander, impossible de revenir en arrière), pas de bagages à l arrivée »
Points positifs :
« The crew was nice »
Points négatifs :
« The food »
Points positifs :
« It was Ok. Some short delay but over all not too bad. Just didn’t like the fact I always get seats next to the toilet »
Points positifs :
« Tout est dit plus haut »
Points négatifs :
« Tout est dit plus haut »
Points positifs :
« Sky Priority L’espace pour les jambes »
Points négatifs :
« La classe premium est devenu du gros n’importe quoi! Les petites attentions ne sont plus là ( cône de bonbons). Le personnel de bord disparaît après le service du repas et ce, pour le restant du vol. Les rideaux séparateurs restent ouverts! Quant au confort des sièges, n’en parlons même pas! Dur sur les fesses, le dos, les jambes et le sommeil! Bref, cette classe n’a plus rien de premium! »
Points négatifs :
« Ras puisque j’ai pas pu le prendre! »
Points positifs :
« Rien »
Points négatifs :
« Ils ont annoncé un retard d’une heure reçu sur mon email, je suis donc allé à l’aéroport pour le nouvel horaire et quand je suis arrivé il venait de fermer le vol et ont refusé de me laisser monter! J’ai donc raté l’avion, ils m’ont donné un billet gratuit par contre je n’ai pas pu être à mon rdv qui était important »
Points positifs :
« Excellent service in most every respect! Boarding was easy, accommodations were quite ample, food was great, and the entertainment was plentiful. »
Points négatifs :
« Slight problem with making my seat into a bed, which wasn’t fixable. Movies were good, except for the trailers before and after each, which seemed to take forever! Didn’t get the seats my wife and originally booked with China Southern/Delta, but the substitution was quite adequate! Problems with checking in on flights, as neither airline seemed to be able to deal with this split ticket! But they tried very hard to make thing up to us, which goes a long way to making us feel like we are valued customers! »
Points positifs :
« Personnel professionnel et accueillant, départ et atterrissage à l’heure »
Points positifs :
« Nothing »
Points négatifs :
« I bought a ticket thinking i bought it through kayak but I actually bought a ticket through a third party in India. Where no one spoke good English. I called the agency to find out if I needed a Visa for my visit to Australia and the told me no. So when I showed up to the airport I didn’t have the right documents and I MISSED MY FLIGHT. Also the wouldn’t just change my flight and charge me the change flight fee. They cancelled my flight entirely and made me buy a whole new ticket!!! Worst flight experience I’ve ever had and this is not my first time flying to Australia or out of country. »
Points positifs :
« Kindness of the staff »
Points négatifs :
« Well, you could have felt that when there is an unprecedented pandemic illness and federal guidance against travel that you don’t doubly penalize customers who (1) cannot travel due to the extraordinary public health crisis of COVID 19 and, (2) are devastated that he cannot celebrate his best friend’s 40th birthday despite being the thing he looked forward to for months and would love to use a travel voucher in the future when this whole thing eventually blows over. Imagine what your company could gain by being good. »
Points négatifs :
« Timely communication »
Points négatifs :
« Rude flight attendants. »
Points positifs :
« From desk was amazing »
Points positifs :
« The seats are not comfortable at all. The tickets that we bought promised a USB port and there were none. And oddly enough, everything around me was very sticky. The seat, the seat in front of me, the window.. it was an overall uncomfortable flight »
Points négatifs :
« At least one USB port per seat would’ve been nice. The WiFi was so slow that I couldn’t even send an email. And maybe the seats could’ve been wiped down a bit. »
Points positifs :
« Smooth flight and on time. »
Points négatifs :
« My luggage was lost. »
Points positifs :
« Nothing small or budget when it comes to boarding, flying and landing experience . Took MSP to LAX e route to China. »
Points négatifs :
« On time, friendly staff. Breeze to check in from Terminsl II at MSP »
Points positifs :
« The price is good, and it is on time. I didn’t got kicked out. »
Points négatifs :
« The baggage fee shows on the app is not exactly correct. I paid more for my baggages when I am doing check-in. »
Points positifs :
« Desk staff member very helpful When departures was busy more staff were called immediately »
Points négatifs :
« Difficult to navigate online payment for extra baggage. Inconsistency about carry on sizes We paid for extra leg room in an exit row and we’re given a very brief safety talk while 2 others asked to sit in an exit row and were given no instructions »
Points positifs :
« Staff. »
Points négatifs :
« No complaints »
Points positifs :
« The crew was really nice »
Points négatifs :
« The flight was very bumpy and the landing was horrible. »
Points positifs :
« The flight attendants came around with water several times »
Points positifs :
« Identification was stolen in Schofield, WI Unable to get back to Minneapolis for the flight. Thanks, Kyle »
Points positifs :
« Price »
Points négatifs :
« No free video screen »
Points positifs :
« Everyone and everything was extremely efficient. I particularly enjoyed the pre-recorded timed announcements. »
Points négatifs :
« I tried to pre select a seat online. The seating chart indicated that the flight was full and only few middle seats and aisle seats were available. The middle seats were free but the aisle seats cost $15. I’m a big guy so I paid the $15. When I got on the flight I learned the flight wasn’t full and there were plenty of seats available. I thought there must be a mistake so I tested it on the way back to L.A. from Minneapolis. I got the same email encouraging me to get my seat early and check in online. The seating chart indicated that the flight was full and only a few middle seats and aisle seats were available. So instead of checking in online I waited to do it at the counter. Sure enough the lady at checkin told me there was plenty of seats and even offered me and my travel companions a whole row so we could sit together. I feel like Sun Country is misleading their customers in order to make a few extra bucks. Lame! »
Points négatifs :
« No Wi-Fi on this place. »
Points positifs :
« The crew was super friendly and accommodating. »
Points négatifs :
« One of the female crew member just had a really bad attitude and was rude multiple times. She was a bit older than the other ones, I believe her name was Linda. I asked for both cream and sugar, she only bought cream then when I asked again, she was really dismissive. The cart was literally 1 feet away, I almost wanted to get up and grab it myself. This happened again with my seat mates. She was really nice to the other white customers but I sat in a row with all people of color, and she was equally rude to them.Linda would really benefit from some diversity (addressing her implicit biases/prejudices) training. It just makes all of Sun Country look bad, this was the first time flying sun country, and I will most likely not fly with sun country again, if I keep on running into air hostesses like Linda. Its unfortunate because the other air hostesses/hosts were really nice, warm and welcoming. »
Points positifs :
« Free checked bag on full flight Very fast check-in Low Cost with Great Service »
Points négatifs :
« Wait time on plane after boarding »
Points positifs :
« It was a direct flight. »
Points négatifs :
« We were late departing and arriving, which created a problem for a meeting I had to attend. On top of already being late the exiting of the aircraft was poor. No announcement was made for wheel chair people to wait until the end, and naturally held up the exiting of the aircraft. This was my first experience on Sun Country and the flight attendants allowed people to use the bathroom in the front of the aircraft, but at hour 3.00 when i walked up to use it – i was then told to go to the back. After I watched many people for HOURS freely use it. Not just when the cart was in the aisle either. Just not consistent in their directions and follow through making it confusing for passengers. There was no wifi, so I couldn’t work and there was no entertainment on board. I won’t be flying Sun country again. »
Points positifs :
« Smiling Flight Crew (even the pilot) »
Points négatifs :
« Plane was very cold turn on the heat!! »
Points négatifs :
« When checking in our luggage the woman asked several times how many bags and we responded several times 2.my self and my wife. My wife even held up her hand indicating she was checking her bag. The woman charged me the initial bag fee of 25.00 then charged me again for an additional bag at 35.00. That was wrong since there was 3of us flying. »
Points positifs :
« customer server and space! »
Points positifs :
« Flight staff was professional and courteous. »
Points négatifs :
« Unable to check-in online and the flight to my flight was delayed, to and from my destination. »
Points positifs :
« I like traveling »
Points négatifs :
« I don’t have any real dislikes the flight was just okay »
Points positifs :
« Great service and friendly staff. »
Points négatifs :
« Shorter flight so no entertainment. »
Points négatifs :
« it would be easier and faster if they started loading from the back first, this way it wouldn’ t hold up the people that have seats up front and are in the way of the people that have to go to the back seats. I t’ s o k for the 1st glass people to load first and parents with small children too »
Points positifs :
« We were delayed leaving by an hour and got no updates until 30 minutes in, at which point we were advised « paperwork was waiting to be completed ». Then when we finally arrived there was no gate for us to unboard from for at least another 20 minutes. »
Points négatifs :
« No communication of delay as well as why not use one of the 5 empty gates available in a situation like that?! My boyfriend had to waste gas and circle the airport nonstop »
Points positifs :
« I like the staff, the clean planes, the on time service »
Points négatifs :
« I fly Sun country all the time (every month) and I do not have any negative experiences. »
Points positifs :
« The plane was not too large. Fast in & out. »
Points négatifs :
« The flight was delayed »
Points positifs :
« Reminder email notices and services »
Points négatifs :
« None »
Points positifs :
« Great seating and service. Friendly helpful flight attendants. »
Points négatifs :
« I didn’t like that there isn’t any free snacks »
Points positifs :
« Booked this flight months before I took it on KAYAK. Got to the airport and saw the sign that said « ask about our affordable upgrades ». I asked and it was totally affordable. I bumped myself up to 1st class on both flights for $280 total and it was absolutely amazing. The flight staff was so attentive, the food was great and they were not shy about making sure I was getting enough to drink. Overall, this was a great airline that seemed to actually care about the people on the plane as opposed to other 1st class experiences I have had where people try to get the most out of you for the least amount of effort. Sky Country took the time to make me feel like I was worth it and that made all the difference. Would 100% recommend. »
Points positifs :
« On time boarding. Nice flight. Plane looked new. »
Points négatifs :
« Three men in my row were 220 lbs. and more. Made for tight seating. The food and entertainmemt sections did not apply on my flight. »
Points positifs :
« It was a pleasant trip I would recoment to any one »
Points positifs :
« Seats were fine, had a decent single serving friend. »
Points négatifs :
« Delayed for an hour with no real apologies. Extremely rough landing not even at the gate, had to get herded onto busses to take a 20 minute bus ride to get to the terminal and got no explanation as to why it happened or what was going on. »
Points négatifs :
« We will never fly Suncountry again. Very bad expierence. »
Points positifs :
« All employees were super friendly and helpful »
Points positifs :
« Very painless experience. Everything went smoothly. »
Points négatifs :
« No complaints from this trip. »
Points positifs :
« Jodi, the head flight attendant serving our cabin, was friendly, attentive, professional, and is a huge asset to Sun Country and their business model and mission. She promoted the highest customer service and said she’d been with Sun Country for over 20 years. Impressive! She took our flight from enjoyable to exceptional. »
Points négatifs :
« No conplimentary snacks like peanuts pretzels or cookies. No built in screens. Have to pay for personal video players. »
Points positifs :
« The cost of the flight »
Points négatifs :
« Just your average/normal flight. You get from A to B simply »
Points positifs :
« I would like wifi on the plane!!! Southwest has free wifi and you can watch all kinds of tv programs…it’s nice on a long flight! »
Points positifs :
« Fast boarding and such a smooth flight. Ticket was so affordable! »
Points négatifs :
« No entertainment and no free food. There was trash in my seat compartment. »
Points positifs :
« Everything was on time, and the service was good. »
Points positifs :
« Very accommodating Wonderful staff Comfortable seating (exit row) Funny: Willy Wonka on the exit row instructions! »
Points positifs :
« Good flight. Good crew. Would always prefer to fly Sun Country for LAX to MSP. »
Points négatifs :
« Flight was delayed due to a maintenance issue. Didn’t mind that. Would rather be safe than sorry. As a traveler, I would have appreciated knowing what the maintenance issue was. When we landed, there was no place to pull in so we had to wait on the tarmac for a while after an already delayed flight. Not Sun Country’s fault – that’s just the reality of LAX. »
Le vol en lui-même s’est bien passé. En revanche, l’obtention du boarding pass et les formalités à remplir en ligne ont été une vraie galère (et à faire en double exemplaire, en plus (American Airlines + Kayak)).
Annulation sans proposition de solution
Parce que AA a mal fait son planning , pas de pilote . Il a fallu attendre un pilote puis un co pilote. On a décollé avec 1h40 de retard
Points positifs :
« Yes »
Points négatifs :
« Yes »
Points positifs :
« The crew was fine, friendly enough, although I was incredibly disappointed that they didn’t force people to wear their masks as they boarded. They also didn’t enforce masks over noses–rendering masks useless. »
Points négatifs :
« The flight was completely full. And people weren’t wearing masks as they boarded, and the flight attendants did nothing about that. Also, there was no distancing IN the airport during boarding. It’s NOT DIFFICULT to put tape marks on the ground to ensure physical distancing. It is THEIR responsibility to make sure the process is safe, since half of the people seem to not care about distancing (or mask wearing). I’m incredibly disappointed and I will be flying Southwest for the time being: I hear they’re better at enforcing distancing. »
Points positifs :
« Crew »
Points négatifs :
« Decaf tea »
Points positifs :
« Nothing »
Points négatifs :
« Flight status »
Points positifs :
« Nothing really »
Points négatifs :
« WiFi on both ways was not working »
Points positifs :
« The crew was awesome »
Points négatifs :
« The service, and the smile on employee’s faces. Rolling their eyes at people because we want to know why we’re being delayed is disrespectful »
Points positifs :
« nothing since i was not able to make it on time »
Points négatifs :
« Flight between fort myers and charlotte was stuck on the tarmac for more than 1h. I missed my connexion and was rebooked next day at 11am. I missed one full day of work. Next time, the flight could wait 15 o 20mn to allow passengers to reach the gate »
Points positifs :
« Le personnel est parfait »
Points négatifs :
« Vraiment pas beaucoup de place dans le siège pour les bras et jambes »
Points positifs :
« Presque tout. »
Points négatifs :
« Le prix du bagage à payer en plus du prix »
Points négatifs :
« Le vol a ete annulé et j ai ete bloque sans voucher ou support »
Points positifs :
« Visiter l’aerairport de JFK »
Points négatifs :
« Ponctualité, service à la clientèle, accommoder pour changement de siège, courtoisie, service à bord, efficacité des mesures de sécurité »
Points négatifs :
« Le déclassement en classe économique sans prévenir et une indemnisation impossible vol British opéré par American et donc les deux compagnie se renvoie la balle pour l’indemnisation (trois cents dollars par siège….) Plus jamais de voyage sur cette compagnie »
Points positifs :
« L’equipage ne répondait pas à nos questions et le service laissait à désirer. Les sièges étaient confortables mais nous avons dû se faire réassigner parce qu’on nous avait séparés sur tous les vols. »
Points négatifs :
« Le service à la clientèle »
Points négatifs :
« Une heure de retard au décollage »
Points positifs :
« Mon avion est parti de SF à Miami pendant une heure puis à fait Demi-tour. Nous avons attendu 2h à l’aéroport. Nous n’avons pas été pris en charge. Terrible expérience. Je n’ai pas été remboursée. »
Points négatifs :
« Restes 1 heure dans l’avion sur la piste pour partir en retard du meme delai. Pour un vol de 90 minutes, decevant. »
Points positifs :
« A l’heure »
Points négatifs :
« Sièges inconfortables. Assis trop haute. »
Points positifs :
« Seats were nice, flight was efficient, arrived early. »
Points négatifs :
« Gate agent spoke so ridiculously fast and swallowed so many sounds that it was virtually impossible to understand most of what he was saying. Most importantly we all missed that our roll-on bags wouldn’t fight in the overhead bins. As a result many people pulled their bags on and fought and struggled to force their luggage above, only to give up. The on-board agents recognized early the problem and then proceeded to allow many other passengers to stroll by them with their large roll-on bags, only to delay the boarding process and frustrate everyone. When making their safety announcement the flight attendant was clearly competing for fastest speaking human and rushed through at blazing speeds. In all my 30+ years of travel, I’ve never heard anything like it. »
Points positifs :
« Tout s’est bien passer, c’etait facile. »
Points négatifs :
« La temperature durant le vol était mouvementé »
Points positifs :
« X »
Points négatifs :
« Le vol a été annulé personne ne nous a averti c’est kayak qui nous a dit de vérifier. Ils nous ont mis sur aucun autre vol jusqu’au lendemain. »
Points positifs :
« Easy boarding crew was friendly »
Points négatifs :
« Flight was late »
Points positifs :
« The legroom. »
Points négatifs :
« There was nothing not to like. »
Points positifs :
« Rien »
Points négatifs :
« Retard d’une heure »
Points négatifs :
« Super tiny seats »
Points positifs :
« Terrible customer service. »
Points négatifs :
« Rude, rude people working at the desks. Saw many people have problems with them, and then they were rude to me as well. »
Points positifs :
« I liked the entertainment. Seats were ultimately uncomfortable. Not helped by the backs being loose. »
Points positifs :
« La bonne ponctualité pour un vol intra US »
Points négatifs :
« B757 dépourvu de système de divertissement à bord. Sûrement du au court trajet »
Points négatifs :
« Aucune des télé ne fonctionne pendant la totalité du vol Biscuits food ridicules Le prix des bagages et la queue pour obtenir son ticket puis refaire la queue pour déposer bagages Double paiement bagages mémé en transit / inacceptable »
Points négatifs :
« There should be more number of check in bags for passengers. At the least the overhead bins should be allowed to the passengers. »
Points positifs :
« The seats were smalllish but had excellent amenities, such as a multifunction screen and built-in chargers for my phone or such. »
Points négatifs :
« We were 35 minutes late in boarding, which is not a big deal, but the cabin temperature was very warm and I was sweating most of the trip. Not happy about that. »
Points positifs :
« tout le service en général. »
Points négatifs :
« rien »
Points négatifs :
« The food »
Points négatifs :
« notre vol a été retarde retarde!!au lieu de décoller comme prévu à 8h30 notre vol a été finalement annulé vers 23h30. On m’a relooké sur un vol pour LONDRES le lendemain à 19.h. Nous sommes restés plus de 24 h dans cet aéroport sans que nous soit proposé un hôtel. on nous a donné une couverture et un oreillé!!d’autre ont pu etre rebooké sur d’autre vols sur NY ou chicago le matin meme. Nous avons perdu une journée de travail mon époux et moi-meme. Lui a du annuler une formation impliquant 10 personnes qui venait de toute la France. »
Points positifs :
« Entertainment on screens »
Points négatifs :
« The gate agent made us starting in boarding group 6 out of 9 to check sizes of bags in the size box and she got into a verbal fight with another passenger. One guy told her she could board but the gate agent said no it didn’t fit and she couldn’t board. Then the agent claimed she had to gate check her bag and claimed there were no overhead spaces left. So everyone after that had to gate check. When I boarded there were at least 8 empty bins and I had not even gotten to my seat in row 22. The gate agent lied and slowed down the entire boarding process because she want to win a fight and show dominance over a passenger. »
Points négatifs :
« Delay »
Points positifs :
« Getting home EVENTUALLY »
Points négatifs :
« 10 minutes after leaving Austin the pilot tellsnus Houston air traffic control is grounding all westbound flights due to a storm in Dallas that’s causing too much congestion. So we sa on the Tarmac for 90 minutes. I have a difficult time believing this situation was a surprise. Possibly it was just to free up the gate and not have to go through reboarding. Also leg room is getting reduced to 28 inches. I’m 5″11 and cramped. How is JetBlue better than American? How much will these airlines continue to bend us over. I didn’t even take the screaming infant into account…. since it’s not AA’s fault for letting that baby on board. »
Points positifs :
« Dreamliner plane »
Points négatifs :
« Terrible service from get go which continued when landing in Melbourne with hopeless Qantas. »
Points positifs :
« Not much »
Points négatifs :
« Passengers bringing hot food on plane. KFC and McDonalds odours major in first 30 minutes »
Points positifs :
« good price and a good route »
Points négatifs :
« This turned out to be a ‘code share’ flight operated by American Airlines. As such, neither Qantas nor American Airlines would allow me to buy premium seats so we could have extra leg room. They said the ‘code share’ blocks seat sales! Be ware Also found out that American Airlines does not serve meals on flights from Toronto to LAX. I was told they only serve meals on « international flights » but that I could buy a sandwich or snack. Unfortunately they only had 4 sandwiches on board , which sold within the first 2 rows of the plane! »
Points positifs :
« Generally clean plane with good entertainment system and technology overall. Diabetic meal much better than in the past. »
Points négatifs :
« Didn’t announce meal choices at the start so flight attendant had to repeat herself every. Single. Row. They forgot my diabetic meal on the last part them forgot to include cutlery and it took a long time to sort out but they were otherwise lovely. »
Points négatifs :
« Why can’t the crews in in LGA communicate with the passengers during the boarding process like at other airports so that it won’t be a mad mob press to get on the plane. The gate agent using the PA didn’t or couldn’t enunciate, and folks just 15 feet away were asking what she said. »
Points positifs :
« Nothing. »
Points négatifs :
« Was informed when we checked in that the flight we had purchased did not exists. We were informed thatcher would have to wait 24hours (after an already 7 hour layover) to catch another flight to Los Angeles. After debating with customer servinge several times and being forced to wait in line after being told things were fixed several time we had to threaten to record conversations and had someone call American Airlines headquarters and finally was able to get in the flight the same night. We at work be point were laughed at by an American Airlines customer service professional. I had purchased upgraded seats since I’m over 6 feet tall and they were not able to accommodate on the new flight, the flight was horrible and I had ton stand up every hour to make I the whole 12 hours. »
Points positifs :
« Les hôtes étaient aimables »
Points négatifs :
« Une barre tendre comme déjeuner! Ils auraient pu faire mieux »
Points négatifs :
« un vol de sept heures sans un écran individuel, une première pour moi après de nombreux voyages. un vol transatlantique n’est pas un vol intérieur, pouvoir se distraire avec un film de son choix est un minimum surtout au prix du billet. »
Points négatifs :
« We were not permitted to board the plane until later than expected, but were told we would still take off right away and regain lost time, no mention of a delay at last call or immediately after, despite the 20 minute delay by this point. After taxiing, the pilot informed us of withheld information, that ATC would delay our departure for ~40 minutes, but we could STILL try to make it up in the air. This was a bold faced lie. It was finally 9:52pm before we even took off from SFO. While idling, the cabin started to reek of jet fuel, and people started coughing and sneezing. Upon landing at LAX at 10:46pm, we were told that there was no gate for us, and that we would have to wait for an amount of time that kept changing every time there was an announcement. The toxic jet fumes started to permeate the cabin again, and people started coughing and sneezing in response. Ultimately it is 11:21pm by the time we reached our gate. At this point, the jetway was broken/failed to open, but despite this, the air conditioning was switched off and pax crowd the aisles without direction. Finally we managed to escape at 11:31pm. »
Points négatifs :
« Décollage en retard et arrivée avec plus de 40mn de retard Pas de classe premium eco et pas de possibilité d’avoir un espace avec un de place pour les jambes au comptoir Pour information générale , les places en économie sont très exiguës et généralement j’essaye de ne pas prendre de vol AA si je ne peux pas prendre à l’avance un siège sur les sortie de secours ce qui n’a pas été possible cette fois »
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